Service Hub may not be the first Hub you get stuck into as a HubSpot user. Also makes sense when you look at HubSpot's Flywheel . You start by attracting visitors to your website, which you convert into contacts who eventually become customers. Service Hub is mainly focused on the next phase - how do you keep your customers happy and serve them well. Well, Service Hub was already packed with strong features, but from now on you really can't ignore it! During INBOUND 2021, HubSpot announced some major new updates to Service Hub. You can read the most important ones below in a row. A better customer experience with HubSpot Customer Portal Current Service Hub users are already familiar with the capabilities of tickets within HubSpot.
Your customers can submit a so-called support ticket to your company via a form. This ticket arrives in HubSpot, in a support pipeline with predefined stages. This pipeline sessions Singapore phone number list you makes it possible for your customer service team - in HubSpot - to centrally answer questions for help and at the same time monitor progress. A large organization? Then it is also possible to compile extensive reports based on the ticket system. Such as: what is the volume of tickets during a certain period? How long should people wait for a response.
The latter case, it may be wise to write an article so that you do not have to give the same answer to your customers every time. You can post that article on a blog or use the knowledge base functionality within Service Hub. A wonderful solution to, for example, document frequently asked questions and make them available to your leads or customers. But now I digress. Back to the ticketing system in HubSpot. How cool would it be if you could safely give your customers even more insight into the status of their question.